If any Awareness Avenue product suffers degradation in quality, shine, or appearance, we offer our customers a complete lifetime warranty that ensures worry- free product endurance so you can enjoy beautiful results every time.
This warranty includes a complimentary replacement or the free dispatch of a jewellery piece similar to the original price- as per your preference.
How it works:
Sometimes the shine and appearance of your jewellery can fade over time. In the very rare instance when the restoration process, as described in our article: “How to Restore Your Awareness Avenue Jewellery”, is ineffective, your jewellery is automatically eligible for our Lifetime Shine Warranty.
Our commitment to providing a superb customer experience and high-quality products is our number one priority.
We create durable and long-lasting jewellery and are accommodating if- for whatever reason, our materials fail to meet quality standards.
The Lifetime Shine Warranty applies to orders older than 181 days or more. For those orders placed within the past 180 days, our Satisfaction Guarantee applies as described on the “180-Day Customer Satisfaction Guarantee” page.
What are my options now?
If your jewellery is eligible under this warranty and you’d like to make use of it, please don't hesitate to contact us at: firstname.lastname@example.org and we will offer one of the following resolutions:
We’ll replace your original order free of charge.
If you choose to replace your initial order with a lower-priced item, we will refund the difference.
If you choose to replace your initial order with a higher-priced item, we will waive the additional cost of up to $10.
We ship all replacement orders free of charge.
If you have any further questions, please do not hesitate to contact us. We aim to respond to all inquiries within 24 hours.